Delivery Methods & Timing 运输流程与时间

Delivery Methods & Timing

At Cool Version  we dedicated to delivering to the best possible stipulated under your order.Our

 

delivery goals: To deliver your order

Reliably – to reach the right recipient, place, or destination

Promptly – to deliver within the time frame

We strive to meet our goals with your every order and given that you provide the complete delivery details of your recipient(s) which includes the full address, phone numbers (preferably mobile no), and or any other special instruction that we should know, we would be able to achieve a higher success rate.

We are pleased to provide our delivery information below for your viewing:

 

Standard Delivery

a) Delivery Timing: Monday – Friday (9.30am – 6pm)

                                 Saturday (9.30am – 1.30pm)

b) Exclude public holidays, peak periods, Saturday after 1.30pm, and Sunday.

c) Morning Delivery 9.30am – 1pm, orders must be confirmed before 6pm on the previous working day.

    Orders received after working hours are processed on the following working day.

d) We do not guarantee morning deliveries for orders received and confirmed on the same morning.

e) Afternoon Delivery 2pm-6pm, orders must be received and confirmed before 12pm on the same working day.

f) We do not guarantee afternoon deliveries for orders confirmed on the same afternoon.

g) Kindly call our customer service agents should you would like to confirm delivery timing.

 

Delivery Charge

  1. By Courier Service – Nationwide Delivery

( Pos Laju , City Link , Line Clear , Ninja Van )

The following apply for per parcel and not per destination:

  • Peninsular Malaysia – Minimum RM20.00
  • East Malaysia (Air Freight) – Minimum RM 15 PER KG
  • Please allow a minimum of 3-7 working days for delivery.

 

Peak Periods Delivery

a) Festive period deliveries (local or outstation) refer to the month before Chinese New Year, Hari Raya Aidilfitri, Deepavali, and Christmas.

b) During this period, please allow us 3-10 working days to deliver within Peninsular Malaysia.

d) Deliveries are made on a first come first serve basis therefore it is highly recommended to place your order early to avoid any delays.

 

Delivery Disclaimer

a) We do not commit and guarantee to any fixed time delivery.

b) We will attempt delivery of the items once, any redelivery or redirect will incur a minimum charge of RM15.00.

c) Cool Version reserves the right to reschedule delivery dates arising from calamity such as floods, heavy rains, and other natural disasters.

d) Cool Version strives to ensure that your goods are delivered on time to the right location. However, Cool Version does not guarantee delivery to recipients directly in the following areas:

  • Army / Airforce / Naval Bases / Police Quarters
  • Government / Secure Buildings
  • MAS Buildings / Complex / Cargo
  • Secluded / Remote Areas

In the event that we are unable to deliver to the above areas, Cool Version will either deliver to the person or location responsible (eg. Guardhouses, security counters, and receptions). However, given that the recipients’ mobile phone numbers are provided we will notify them or request the recipient to collect directly from our delivery team.

We apologise for any inconvenience caused and we hope for your kind understanding that accessibility to these areas and facilities are difficult and strict.

 

运输流程和时间安排

 

在Cool Version中,我们致力于为您的订单提供最大可能的交付。

 

 

 

交付目标:交付您的订单

 

可靠–到达正确的收件人,地点或目的地

 

及时–在时限内交付

 

我们会根据您的每笔订单努力实现我们的目标,并考虑到您提供收件人的完整递送详细信息,包括完整地址,电话号码(最好是手机号码)和/或我们应该知道的任何其他特殊说明,我们将能够获得更高的成功率。

 

我们很高兴在下面提供我们的送货信息供您查看:

 

 

 

标准运送

 

a)交货时间:星期一至星期五(9.30am – 6pm)

 

                                 星期六(9.30am – 1.30pm)

 

b)不包括公共假期,高峰时段,下午1.30之后的周六和周日。

 

c)上午9.30 –下午1点交货,必须在前一个工作日的下午6点之前确认订单。

 

    下班后收到的订单将在下一个工作日处理。

 

d)我们不保证当天早上收到并确认的订单的早上交货。

 

e)下午2 pm-6pm交货,必须在同一工作日的12pm之前收到并确认订单。

 

f)我们不保证当天下午确认的订单的下午交货。

 

g)如果您想确认交货时间,请致电我们的客户服务代理。

 

 

 

送货费

 

通过快递服务–全国送货

(Pos Laju,City Link,Line Clear,Ninja Van)

 

以下内容适用于每个包裹,而不适用于每个目的地:

 

马来西亚半岛–最低RM20.00

东马(空运)–最低 RM 15 每公斤

请至少等待3-7个工作日。

 

 

高峰期交货

 

a)节日送达(本地或外送)是指农历新年,开斋节,屠妖节和圣诞节之前的一个月。

 

b)在此期间,请允许我们在3到10个工作日内在马来西亚半岛内交货。

 

d)交货以先到先得的原则进行,因此强烈建议您尽早下订单,以免造成延误。

 

 

 

交货免责声明

 

a)我们不承诺并保证任何固定的时间交货。

 

b)我们将尝试一次交付物品,任何重新交付或重新定向将收取最低RM15.00的费用。

 

c)Cool Version保留因灾难(如洪水,大雨和其他自然灾害)引起的交货日期重新安排的权利。

 

d)Cool Version努力确保您的货物按时送到正确的位置。但是,酷版不能保证直接在以下区域中将其传递给收件人:

 

陆军/空军/海军基地/警察宿舍

政府/安全建筑

MAS建筑物/综合楼/货运

偏远地区

如果我们无法送货到上述地区,酷版将送货到负责人或地点(例如,警卫室,安全柜台和接待处)。但是,鉴于提供了收件人的手机号码,我们将通知他们或要求收件人直接从我们的交付团队领取。

 

对于给您带来的任何不便,我们深表歉意,并希望您能理解,进入这些区域和设施非常困难且严格。